Returns & Refunds Policy

Last updated: 14 July 2026

We want you to be happy with your purchase. This policy explains your rights and how our returns process works. It sits alongside — and does not limit — your statutory rights as a UK consumer.

1. Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to tell us you wish to cancel, for any reason. You then have a further 14 days to return the item.

To start a cancellation, email returns@wisedeals.uk with your order number.

2. Faulty or misdescribed items

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described:

Within 30 days: you can request a full refund.
Within 6 months: we will repair or replace; if that is not possible, a refund.
During the warranty period stated on the product page: we will repair or replace hardware faults not caused by accidental damage, liquid damage or unauthorised repair.

3. Condition of returned items

Returned items should be in the same condition you received them, with all accessories and original packaging where possible. We may reduce your refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. Items we can't accept back

Items that have been personalised or custom-configured for you.
Sealed software, headphones or hygiene-related accessories once the seal has been broken, unless the item is faulty.

5. Return shipping

Faulty items: we cover return postage.
Change of mind (14-day cancellation): return postage is your responsibility unless we state otherwise in writing.

We recommend a tracked service. Until the item reaches us it remains your responsibility.

6. How refunds are issued

Refunds are made to the original payment method within 14 days of us receiving the returned item, or from the day you provide evidence of returning it, whichever is earlier. For change-of-mind returns we refund the price of the goods and standard outbound delivery, if any; we do not refund upgraded delivery options.

7. Order cancellation before dispatch

If your order has not yet been dispatched you can cancel it for a full refund by emailing returns@wisedeals.uk as soon as possible.

8. Sell your device (buyback)

Quotes provided through our sell-your-device service are indicative. Once we receive your device we inspect it against the condition you selected; if it matches, we pay the quoted amount. If it does not match, we contact you with a revised offer, which you can accept or reject. If you reject the revised offer we return the device to you free of charge.

9. Contact

Wise Deals Returns — returns@wisedeals.uk